Drives the delivery of IT services and programs across teams, ensuring flow, quality and predictability.
Entry
Senior
Coding
Low
Key skills
Career overview
The Delivery Manager drives the delivery of IT services and programs across multiple teams: flow, predictability, quality, risk management and the removal of blockers. Often working in an agile-leaning context, they focus on how work gets shipped rather than what gets built. The role leads to senior delivery manager, IT operations manager or IT director.
Main responsibilities
- Ensure delivery of products and programs
- Manage service delivery and providers
- Align stakeholders and report progress
- Run steering committees and project rituals
- Coordinate the technical work of the team
- Mentor junior team members and review their work
- Prioritise work and manage competing demands
- Prepare and execute change requests in production
- Manage budget, scope and risks
- Keep technical documentation up to date
- Build and follow the project plan and milestones
- Structure work, resources and governance
Technical skills
Technologies
Education level
Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.
High School / Bac
Less common
Bac+2 (2-year degree)
Less common
Bac+3 (Bachelor)
Common entry point
Bac+5 (Master / Engineering)
Common entry point
Experience & coding level
Experience level
Coding level
Useful certifications
Certifications are never mandatory. They are one way among others to prove a skill.
- PSM I
- ITIL 4 Specialist (CDS)
- PRINCE2 Practitioner
- SAFe Practitioner
Where can this career take you?
Multiple paths are possible. Click a role to open its profile.
Direct progression
Possible branches
Where can you go next?
Realistic next career moves, with compatibility and a transition roadmap for each.
Overlap: 72% · Difficulty: Easy
Skills to learn: Multi-account governance, Community coaching
View roadmapOverlap: 50% · Difficulty: Medium
Skills to learn: SLA & KPI, ITIL, Budget
View roadmapWhere can you go from here?
A typical progression built from real career relationships. Click any role to open its profile.
Soft skills
- Leadership
- Clear communication
- Facilitation
- Stakeholder management
- Organisation
- Decisiveness
- Mentoring
Common previous careers
Roles that frequently lead into this career.
Overlap: 75% · Difficulty: Easy
Skills to learn: Flow & predictability, Continuous improvement
View roadmapOverlap: 55% · Difficulty: Medium
Skills to learn: Flow & predictability, Team coordination, Reporting & KPIs
View roadmapOverlap: 72% · Difficulty: Easy
Skills to learn: Flow & predictability, Reporting & KPIs
View roadmapOverlap: 72% · Difficulty: Easy
Skills to learn: Flow & predictability, Reporting & KPIs
View roadmapRelated resources
Continue your career exploration
Keep moving: compare roles, follow a roadmap, read a guide or prepare for an interview.
Ready to explore your next step?
A documented transition from this role to the next.
Delivery ManagerSenior Delivery Manager
Keep exploring
Compare this role with others, or check which career fits you best.