Supports SAP users, resolves functional incidents and escalates to specialists.
Entry
Intermediate
Coding
Low
Key skills
Career overview
The SAP Support Consultant handles functional support on SAP modules: incident triage, configuration checks, OSS notes and escalation to functional or technical consultants. They maintain documentation. The role leads to SAP Functional Consultant or SAP Technical Consultant.
Main responsibilities
- Support ERP users and resolve incidents
- Configure SAP functional modules
- Receive, qualify and triage incoming user incidents
- Document every action in the ticketing tool
- Write and maintain knowledge base articles
- Coordinate with software vendors and third parties
- Escalate complex cases to the relevant technical team
- Keep technical documentation up to date
- Prioritise work and manage competing demands
- Prepare and execute change requests in production
Technical skills
Technologies
Education level
Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.
High School / Bac
Less common
Bac+2 (2-year degree)
Less common
Bac+3 (Bachelor)
Common entry point
Bac+5 (Master / Engineering)
Common entry point
Experience & coding level
Experience level
Coding level
Useful certifications
Certifications are never mandatory. They are one way among others to prove a skill.
- SAP C_TS4CO
- SAP C_TS410
- ITIL 4 Foundation
Where can this career take you?
Multiple paths are possible. Click a role to open its profile.
Direct progression
Possible branches
Where can you go next?
Realistic next career moves, with compatibility and a transition roadmap for each.
Overlap: 34% · Difficulty: Easy
Skills to learn: SAP functional consulting, Business process design, Blueprinting
View roadmapOverlap: 12% · Difficulty: Medium
Skills to learn: SAP technical consulting, SAP Basis, SAP integration (PI/PO/CPI)
View roadmapWhere can you go from here?
A typical progression built from real career relationships. Click any role to open its profile.
Soft skills
- Clear communication
- Patience with users
- Rigour and attention to detail
- Organisation
- Problem solving
- Teamwork
- Customer focus
Common previous careers
Roles that frequently lead into this career.
Overlap: 0% · Difficulty: Medium
Skills to learn: SAP support, SAP module knowledge, Incident triage
View roadmapRelated resources
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A documented transition from this role to the next.
SAP Support ConsultantSAP Functional Consultant
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