Supports ERP users, resolves incidents and escalates complex cases to consultants.
Entry
Junior
Coding
Low
Key skills
Career overview
The ERP Support Analyst is the first line of help for ERP users: incident triage, configuration checks, data fixes and escalation to functional or technical consultants. They maintain knowledge base articles. The role leads to ERP Administrator or ERP Consultant.
Main responsibilities
- Support ERP users and resolve incidents
- Receive, qualify and triage incoming user incidents
- Document every action in the ticketing tool
- Write and maintain knowledge base articles
- Keep technical documentation up to date
- Coordinate with software vendors and third parties
- Escalate complex cases to the relevant technical team
- Prioritise work and manage competing demands
- Prepare and execute change requests in production
- Write user stories with clear acceptance criteria
Technical skills
Technologies
Education level
Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.
High School / Bac
Less common
Bac+2 (2-year degree)
Common entry point
Bac+3 (Bachelor)
Common entry point
Bac+5 (Master / Engineering)
Common entry point
Experience & coding level
Experience level
Coding level
Useful certifications
Certifications are never mandatory. They are one way among others to prove a skill.
- SAP C_TS4CO
- Microsoft MB-920
- ITIL 4 Foundation
Where can this career take you?
Multiple paths are possible. Click a role to open its profile.
Direct progression
Possible branches
Where can you go next?
Realistic next career moves, with compatibility and a transition roadmap for each.
Overlap: 33% · Difficulty: Easy
Skills to learn: ERP administration, Environment management, Patching & upgrades
View roadmapOverlap: 31% · Difficulty: Medium
Skills to learn: ERP consulting, Business process design, Implementation methodology
View roadmapWhere can you go from here?
A typical progression built from real career relationships. Click any role to open its profile.
- Application Support Engineer
- ERP Support Analyst
- ERP Administrator
- ERP Consultant
- ERP Developer
- Senior Software Engineer
Soft skills
- Clear communication
- Patience with users
- Rigour and attention to detail
- Organisation
- Problem solving
- Teamwork
- Customer focus
Common previous careers
Roles that frequently lead into this career.
Overlap: 11% · Difficulty: Easy
Skills to learn: ERP support, Incident triage, ERP configuration basics
View roadmapOverlap: 0% · Difficulty: Easy
Skills to learn: ERP support, Incident triage, ERP configuration basics
View roadmapRelated resources
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ERP Support AnalystERP Administrator
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