Manages the production team and its SLAs, risks and continuous improvement.
Entry
Expert
Coding
Low
Key skills
Career overview
The Production Manager owns the run as a service: SLAs, risk, staffing, vendor relations and the roadmap of automation that reduces toil. They represent production in projects and protect the team from unsustainable commitments.
Main responsibilities
- Manage the support organisation, SLAs and vendors
- Align stakeholders and report progress
- Manage budget, scope and risks
- Respect SLA response and resolution targets
- Mentor junior team members and review their work
- Prepare and execute change requests in production
- Run steering committees and project rituals
- Lead incident resolution and post-mortem analysis
- Keep technical documentation up to date
- Produce operations reporting and KPIs
Technical skills
Technologies
Education level
Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.
High School / Bac
Less common
Bac+2 (2-year degree)
Less common
Bac+3 (Bachelor)
Less common
Bac+5 (Master / Engineering)
Common entry point
Experience & coding level
Experience level
Coding level
Useful certifications
Certifications are never mandatory. They are one way among others to prove a skill.
- ITIL 4 Managing Professional
- PRINCE2 Practitioner
- ITIL 4 Strategic Leader
Where can this career take you?
Multiple paths are possible. Click a role to open its profile.
Direct progression
Possible branches
Where can you go next?
Realistic next career moves, with compatibility and a transition roadmap for each.
Overlap: 49% · Difficulty: Medium
Skills to learn: Project planning, Agile & Scrum, IT general knowledge
View roadmapOverlap: 56% · Difficulty: Hard
Skills to learn: Executive leadership, Operations, Sourcing
View roadmapWhere can you go from here?
A typical progression built from real career relationships. Click any role to open its profile.
Soft skills
- Leadership
- Strategic thinking
- Clear communication
- Decisiveness
- Negotiation
- Mentoring
Common previous careers
Roles that frequently lead into this career.
Related resources
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Production ManagerIT Operations Manager
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