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ERP & CRM

Salesforce Administrator

Administers Salesforce orgs, users, configuration and flows.

Experience level: IntermediateCoding level: LowTechnical difficulty: 50/100

Administers Salesforce orgs, users, configuration and flows.

Entry

Intermediate

Coding

Low

Key skills

Salesforce administrationConfiguration & flowsReports & dashboardsUser & security management

Common progression

  1. ERP Administrator
  2. Salesforce Administrator
  3. Salesforce Developer
  4. Senior Software Engineer
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Career overview

The Salesforce Administrator runs Salesforce orgs: user management, configuration, flows, reports, dashboards and security. They support users and roll out new features. The role leads to Salesforce Developer, Salesforce Consultant or IT Operations Manager.

Main responsibilities

  • Administer Salesforce orgs and users
  • Configure and customise ERP modules
  • Manage user accounts, groups and access rights
  • Receive, qualify and triage incoming user incidents
  • Document every action in the ticketing tool
  • Write and maintain knowledge base articles
  • Keep technical documentation up to date
  • Coordinate with software vendors and third parties
  • Prepare and execute change requests in production
  • Prioritise work and manage competing demands

Technical skills

Salesforce administration88%
Configuration & flows85%
Reports & dashboards82%
User & security management82%
Data management78%
Documentation75%
User support78%
Vendor coordination70%

Technologies

SalesforceSales CloudService CloudFlow BuilderReports & DashboardsData LoaderExcelJiraConfluenceTeamsSharePointPowerPointM365OutlookWordPower BISlack

Education level

Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.

High School / Bac

Less common

Bac+2 (2-year degree)

Common entry point

Bac+3 (Bachelor)

Common entry point

Bac+5 (Master / Engineering)

Common entry point

Experience & coding level

Experience level

Entry LevelJuniorIntermediateSeniorExpert

Coding level

No codingLowMediumHighVery High
Technical difficulty50%

Useful certifications

Certifications are never mandatory. They are one way among others to prove a skill.

  • Salesforce Administrator
  • Salesforce Advanced Administrator
  • Salesforce Platform App Builder

Where can this career take you?

Multiple paths are possible. Click a role to open its profile.

Direct progression

Salesforce AdministratorSalesforce Developer
Where Can Your IT Career Take You?

Where can you go next?

Realistic next career moves, with compatibility and a transition roadmap for each.

Salesforce DeveloperLow

Overlap: 24% · Difficulty: Easy

Skills to learn: Apex development, Lightning Web Components, API design

View roadmap
Salesforce ConsultantMedium

Overlap: 38% · Difficulty: Medium

Skills to learn: Solution design, Business process design, Implementation methodology

View roadmap
IT Operations ManagerMedium

Overlap: 37% · Difficulty: Medium

Skills to learn: SLA & KPI, ITIL, Budget

View roadmap

Where can you go from here?

A typical progression built from real career relationships. Click any role to open its profile.

  1. ERP Administrator
  2. Salesforce Administrator
  3. Salesforce Developer
  4. Senior Software Engineer
Soft skills
  • Clear communication
  • Organisation
  • Rigour and attention to detail
  • Problem solving
  • Customer focus
  • Teamwork
  • Prioritisation
Common previous careers

Roles that frequently lead into this career.

ERP AdministratorHigh

Overlap: 73% · Difficulty: Medium

Skills to learn: Configuration & flows, Reports & dashboards

View roadmap
Application Support EngineerLow

Overlap: 0% · Difficulty: Medium

Skills to learn: Salesforce administration, Configuration & flows, Reports & dashboards

View roadmap
CRM AdministratorHigh

Overlap: 98% · Difficulty: Easy

View roadmap

Related resources

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Next step

The path to Salesforce Developer

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A documented transition from this role to the next.

Salesforce AdministratorSalesforce Developer

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