Manages the network operations team, SLAs, vendors and roadmap.
Entry
Expert
Coding
Low
Key skills
Career overview
The Network Operations Manager runs the network run organisation: staffing, SLAs, vendor contracts, capacity and the automation roadmap. They balance stability, cost and the demand for new connectivity.
Main responsibilities
- Coordinate operations across teams and geographies
- Align stakeholders and report progress
- Manage budget, scope and risks
- Respect SLA response and resolution targets
- Mentor junior team members and review their work
- Run steering committees and project rituals
- Prepare and execute change requests in production
- Lead incident resolution and post-mortem analysis
- Keep technical documentation up to date
- Produce operations reporting and KPIs
Technical skills
Technologies
Education level
Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.
High School / Bac
Less common
Bac+2 (2-year degree)
Less common
Bac+3 (Bachelor)
Less common
Bac+5 (Master / Engineering)
Common entry point
Experience & coding level
Experience level
Coding level
Useful certifications
Certifications are never mandatory. They are one way among others to prove a skill.
- ITIL 4 Managing Professional
- Cisco CCNP
- PRINCE2 Foundation
Where can this career take you?
Multiple paths are possible. Click a role to open its profile.
Direct progression
Possible branches
Where can you go next?
Realistic next career moves, with compatibility and a transition roadmap for each.
Overlap: 24% · Difficulty: Hard
Skills to learn: Routing & switching, Cloud networking, Security
View roadmapWhere can you go from here?
A typical progression built from real career relationships. Click any role to open its profile.
Soft skills
- Leadership
- Clear communication
- Decisiveness
- Organisation
- Negotiation
- Mentoring
Common previous careers
Roles that frequently lead into this career.
Related resources
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