Travels between sites to install, move and repair IT equipment.
Entry
Entry Level
Coding
No coding
Key skills
Career overview
The IT Field Technician brings IT to the physical workplace: racking a server, cabling a desk, swapping a faulty screen, setting up a meeting room. The role suits people who like hands-on work and varied locations.
Main responsibilities
- Travel to sites to install, move or repair IT equipment
- Install, configure and maintain workstations and peripherals
- Diagnose hardware, software and connectivity failures
- Prepare equipment for onboarding and offboarding
- Document every action in the ticketing tool
- Keep technical documentation up to date
- Coordinate with software vendors and third parties
- Respect SLA response and resolution targets
- Write and maintain knowledge base articles
- Provide remote and on-site assistance to users
Technical skills
Technologies
Education level
Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.
High School / Bac
Common entry point
Bac+2 (2-year degree)
Common entry point
Bac+3 (Bachelor)
Less common
Bac+5 (Master / Engineering)
Less common
Experience & coding level
Experience level
Coding level
Useful certifications
Certifications are never mandatory. They are one way among others to prove a skill.
- CompTIA A+
- CompTIA Network+
- ITIL 4 Foundation
Where can this career take you?
Multiple paths are possible. Click a role to open its profile.
Direct progression
Possible branches
Where can you go next?
Realistic next career moves, with compatibility and a transition roadmap for each.
Overlap: 35% · Difficulty: Easy
Skills to learn: Active Directory, Scripting (PowerShell), Device management (MDM)
View roadmapWhere can you go from here?
A typical progression built from real career relationships. Click any role to open its profile.
Soft skills
- Customer focus
- Autonomy
- Organisation
- Clear communication
- Rigour and attention to detail
- Adaptability
Continue your career exploration
Keep moving: compare roles, follow a roadmap, read a guide or prepare for an interview.
Ready to explore your next step?
A documented transition from this role to the next.
IT Field TechnicianIT Support Technician
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