Installs, configures and repairs workstations and peripherals on site.
Entry
Entry Level
Coding
Low
Key skills
Career overview
The Desktop Support Technician is the hands-on face of IT for employees: imaging laptops, deploying software packages, fixing printers and preparing new joiners. The role builds strong hardware and OS fundamentals that open doors to system administration.
Main responsibilities
- Install, configure and maintain workstations and peripherals
- Manage desktop images, packages and software deployment
- Diagnose hardware, software and connectivity failures
- Prepare equipment for onboarding and offboarding
- Manage user accounts, groups and access rights
- Provide remote and on-site assistance to users
- Document every action in the ticketing tool
- Write and maintain knowledge base articles
- Respect SLA response and resolution targets
- Keep technical documentation up to date
Technical skills
Technologies
Education level
Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.
High School / Bac
Common entry point
Bac+2 (2-year degree)
Common entry point
Bac+3 (Bachelor)
Less common
Bac+5 (Master / Engineering)
Less common
Experience & coding level
Experience level
Coding level
Useful certifications
Certifications are never mandatory. They are one way among others to prove a skill.
- CompTIA A+
- Microsoft MD-102
- ITIL 4 Foundation
Where can this career take you?
Multiple paths are possible. Click a role to open its profile.
Direct progression
Possible branches
Where can you go next?
Realistic next career moves, with compatibility and a transition roadmap for each.
Overlap: 48% · Difficulty: Easy
Skills to learn: Device management (MDM), Backup & restore, ITIL processes
View roadmapOverlap: 27% · Difficulty: Medium
Skills to learn: Endpoint security (EDR), PowerShell, Patch management
View roadmapWhere can you go from here?
A typical progression built from real career relationships. Click any role to open its profile.
Soft skills
- Customer focus
- Rigour and attention to detail
- Autonomy
- Clear communication
- Patience with users
- Organisation
Continue your career exploration
Keep moving: compare roles, follow a roadmap, read a guide or prepare for an interview.
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A documented transition from this role to the next.
Desktop Support TechnicianIT Support Technician
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