Manages an operations activity line: run teams, production KPIs and the operational improvement plan.
Entry
Senior
Coding
Low
Key skills
Career overview
The Operations Activity Manager runs an operations activity line within IT production: run teams, production KPIs, incident trends, capacity and the operational improvement plan. They own the operational performance of their activity. The role leads to IT domain manager, head of operations or IT manager.
Main responsibilities
- Manage an IT team and its operations
- Ensure the run of production platforms and procedures
- Monitor platform health, alerts and dashboards
- Lead incident resolution and post-mortem analysis
- Produce operations reporting and KPIs
- Manage budget, scope and risks
- Mentor junior team members and review their work
- Coordinate the technical work of the team
- Prioritise work and manage competing demands
- Structure work, resources and governance
- Prepare and execute change requests in production
- Keep technical documentation up to date
Technical skills
Technologies
Education level
Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.
High School / Bac
Less common
Bac+2 (2-year degree)
Less common
Bac+3 (Bachelor)
Common entry point
Bac+5 (Master / Engineering)
Common entry point
Experience & coding level
Experience level
Coding level
Useful certifications
Certifications are never mandatory. They are one way among others to prove a skill.
- ITIL 4 Specialist (CDS)
- ITIL 4 Strategist
- Lean Six Sigma Green Belt
Where can this career take you?
Multiple paths are possible. Click a role to open its profile.
Direct progression
Possible branches
Where can you go next?
Realistic next career moves, with compatibility and a transition roadmap for each.
Overlap: 47% · Difficulty: Easy
Skills to learn: Domain ownership, Domain strategy, Service portfolio
View roadmapOverlap: 61% · Difficulty: Medium
Skills to learn: Run/transformation balance, Talent development, Service delivery
View roadmapWhere can you go from here?
A typical progression built from real career relationships. Click any role to open its profile.
Soft skills
- Leadership
- Organisation
- Clear communication
- Decisiveness
- Staying calm under pressure
- Mentoring
- Prioritisation
Related resources
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Operations Activity ManagerIT Domain Manager
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