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IT Leadership

IT Team Manager

Manages an IT team day to day: people, delivery, performance and growth of team members.

Experience level: IntermediateCoding level: MediumTechnical difficulty: 60/100

Manages an IT team day to day: people, delivery, performance and growth of team members.

Entry

Intermediate

Coding

Medium

Key skills

Team managementPeople & performanceDelivery follow-upHiring & growth
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Career overview

The IT Team Manager runs an IT team day to day: people management, delivery follow-up, performance, hiring and the growth of each team member. They are the first management layer and the bridge between individual contributors and activity managers. The role leads to IT activity manager, IT domain manager or IT manager.

Main responsibilities

  • Manage an IT team and its operations
  • Coordinate the technical work of the team
  • Mentor junior team members and review their work
  • Prioritise work and manage competing demands
  • Structure work, resources and governance
  • Align stakeholders and report progress
  • Keep technical documentation up to date
  • Lead incident resolution and post-mortem analysis
  • Prepare and execute change requests in production
  • Ensure delivery of products and programs
  • Manage budget, scope and risks
  • Write and maintain knowledge base articles

Technical skills

Team management90%
People & performance85%
Delivery follow-up80%
Hiring & growth80%
Coaching80%
Stakeholder management75%
Prioritisation80%
Reporting75%

Technologies

JiraConfluenceServiceNowPower BIExcelTeamsSharePointPowerPointM365ITILSlackAzure DevOpsGitPower AutomateMiroOutlook

Education level

Education requirements vary depending on the company, country and experience. Professional experience, certifications and technical skills can sometimes compensate for formal education.

High School / Bac

Less common

Bac+2 (2-year degree)

Less common

Bac+3 (Bachelor)

Common entry point

Bac+5 (Master / Engineering)

Common entry point

Experience & coding level

Experience level

Entry LevelJuniorIntermediateSeniorExpert

Coding level

No codingLowMediumHighVery High
Technical difficulty60%

Useful certifications

Certifications are never mandatory. They are one way among others to prove a skill.

  • ITIL 4 Foundation
  • PSM I
  • PMP

Where can this career take you?

Multiple paths are possible. Click a role to open its profile.

Direct progression

IT Team ManagerIT Activity Manager

Possible branches

IT Domain Manager
Where Can Your IT Career Take You?

Where can you go next?

Realistic next career moves, with compatibility and a transition roadmap for each.

IT Activity ManagerHigh

Overlap: 74% · Difficulty: Easy

Skills to learn: Continuous improvement, Resource planning

View roadmap
IT Domain ManagerMedium

Overlap: 46% · Difficulty: Medium

Skills to learn: Domain ownership, Domain strategy, Service portfolio

View roadmap

Where can you go from here?

A typical progression built from real career relationships. Click any role to open its profile.

  1. IT Team Manager
  2. IT Activity Manager
  3. IT Domain Manager
  4. Head of Operations
Soft skills
  • Leadership
  • Clear communication
  • Mentoring
  • Empathy
  • Organisation
  • Facilitation
  • Decisiveness

Related resources

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Next step

The path to IT Activity Manager

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A documented transition from this role to the next.

IT Team ManagerIT Activity Manager

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