IT Operations Manager → Senior Service Delivery Manager

A realistic transition from IT Operations Manager to Senior Service Delivery Manager: transferable skills, the gaps to close, a step-by-step learning plan and alternative routes. Estimated skill overlap 47%. Difficulty: Medium.

Difficulty: Medium6 stepsDuration: 9 to 13 monthsOverlap: 47%

Transition from IT Operations Manager to Senior Service Delivery Manager.

Transferable skills

  • Strategic account management
  • Provider strategy
  • Financial management
  • ITIL strategy

Skills to learn

  • Multi-perimeter service delivery
  • Service transformation
  • Executive reporting
  • Team coaching

Step-by-step learning plan

  1. 1. Build on your IT Operations Manager experience

    2–4 weeks

    Leverage

    • Strategic account management
    • Provider strategy
    • Financial management
    • ITIL strategy

    Map transferable skills — Strategic account management, Provider strategy, Financial management — against what a Senior Service Delivery Manager needs.

  2. 2. Learn the core of the Senior Service Delivery Manager role

    6–10 weeks

    Learn

    • Multi-perimeter service delivery
    • Service transformation

    Technologies

    PlanviewSharePointPowerPoint

    Cover the biggest gaps first: Multi-perimeter service delivery, Service transformation.

  3. 3. Master advanced Senior Service Delivery Manager skills

    6–10 weeks

    Learn

    • Executive reporting
    • Team coaching

    Technologies

    FreshserviceM365ITIL

    Handle the advanced topics: Executive reporting, Team coaching.

  4. 4. Get productive with the Senior Service Delivery Manager toolchain

    4–8 weeks

    Technologies

    PlanviewSharePointPowerPointFreshserviceM365ITILTableauOutlook

    Be hands-on with Planview, SharePoint, PowerPoint and the rest of the target stack.

  5. 5. Practise Senior Service Delivery Manager work in real conditions

    4–8 weeks

    Ship a portfolio project or take on Senior Service Delivery Manager tasks at work.

  6. 6. Get certified and position yourself as a Senior Service Delivery Manager

    4–8 weeks

    Technologies

    ITIL 4 StrategistPMPPRINCE2 PractitionerITIL 4 Leader

    Update your CV and LinkedIn around Senior Service Delivery Manager, then apply to target roles.

Alternative routes