Customer Service Manager IT → Senior Service Delivery Manager

A realistic transition from Customer Service Manager IT to Senior Service Delivery Manager: transferable skills, the gaps to close, a step-by-step learning plan and alternative routes. Estimated skill overlap 83%. Difficulty: Easy.

Difficulty: Easy5 stepsDuration: 4 to 8 monthsOverlap: 83%

Transition from Customer Service Manager IT to Senior Service Delivery Manager.

Transferable skills

  • Multi-perimeter service delivery
  • Strategic account management
  • Service transformation
  • Executive reporting
  • Team coaching
  • Financial management

Skills to learn

  • Provider strategy

Step-by-step learning plan

  1. 1. Build on your Customer Service Manager IT experience

    2–4 weeks

    Leverage

    • Multi-perimeter service delivery
    • Strategic account management
    • Service transformation
    • Executive reporting

    Map transferable skills — Multi-perimeter service delivery, Strategic account management, Service transformation — against what a Senior Service Delivery Manager needs.

  2. 2. Learn the core of the Senior Service Delivery Manager role

    6–10 weeks

    Learn

    • Provider strategy

    Technologies

    PlanviewJiraTableau

    Cover the biggest gaps first: Provider strategy.

  3. 3. Get productive with the Senior Service Delivery Manager toolchain

    4–8 weeks

    Technologies

    PlanviewJiraTableau

    Be hands-on with Planview, Jira, Tableau and the rest of the target stack.

  4. 4. Practise Senior Service Delivery Manager work in real conditions

    4–8 weeks

    Ship a portfolio project or take on Senior Service Delivery Manager tasks at work.

  5. 5. Get certified and position yourself as a Senior Service Delivery Manager

    4–8 weeks

    Technologies

    ITIL 4 StrategistPMPPRINCE2 PractitionerITIL 4 Leader

    Update your CV and LinkedIn around Senior Service Delivery Manager, then apply to target roles.

Alternative routes