Service Operations Manager → Head of Service Delivery
A realistic transition from Service Operations Manager to Head of Service Delivery: transferable skills, the gaps to close, a step-by-step learning plan and alternative routes. Estimated skill overlap 25%. Difficulty: Easy.
Difficulty: Easy6 stepsDuration: 4 to 8 monthsOverlap: 25%
Transition from Service Operations Manager to Head of Service Delivery.
Transferable skills
- Service delivery strategy
- Stakeholder management
Skills to learn
- Delivery model design
- Executive leadership
- Provider strategy
- Talent development
- Financial planning
- Delivery performance
Step-by-step learning plan
1. Build on your Service Operations Manager experience
2–4 weeks
Leverage
- Service delivery strategy
- Stakeholder management
Map transferable skills — Service delivery strategy, Stakeholder management — against what a Head of Service Delivery needs.
2. Learn the core of the Head of Service Delivery role
6–10 weeks
Learn
- Delivery model design
- Executive leadership
- Provider strategy
Technologies
PlanviewMS ProjectSharePoint
Cover the biggest gaps first: Delivery model design, Executive leadership, Provider strategy.
3. Master advanced Head of Service Delivery skills
6–10 weeks
Learn
- Delivery performance
- Financial planning
- Talent development
Technologies
PowerPointTableauMiro
Handle the advanced topics: Delivery performance, Financial planning, Talent development.
4. Get productive with the Head of Service Delivery toolchain
4–8 weeks
Technologies
PlanviewMS ProjectSharePointPowerPointTableauMiro
Be hands-on with Planview, MS Project, SharePoint and the rest of the target stack.
5. Practise Head of Service Delivery work in real conditions
4–8 weeks
Ship a portfolio project or take on Head of Service Delivery tasks at work.
6. Get certified and position yourself as a Head of Service Delivery
4–8 weeks
Technologies
ITIL 4 StrategistPgMPPfMPITIL 4 Leader
Update your CV and LinkedIn around Head of Service Delivery, then apply to target roles.