Head of Support → IT Manager

A realistic transition from Head of Support to IT Manager: transferable skills, the gaps to close, a step-by-step learning plan and alternative routes. Estimated skill overlap 87%. Difficulty: Easy.

Difficulty: Easy5 stepsDuration: 4 to 8 monthsOverlap: 87%

Transition from Head of Support to IT Manager.

Transferable skills

  • IT management
  • Department leadership
  • Budget
  • Stakeholder management
  • Strategy
  • Team development

Skills to learn

  • Operations

Step-by-step learning plan

  1. 1. Build on your Head of Support experience

    2–4 weeks

    Leverage

    • IT management
    • Department leadership
    • Budget
    • Stakeholder management

    Map transferable skills — IT management, Department leadership, Budget — against what an IT Manager needs.

  2. 2. Learn the core of the IT Manager role

    6–10 weeks

    Learn

    • Operations

    Technologies

    JiraConfluence

    Cover the biggest gaps first: Operations.

  3. 3. Get productive with the IT Manager toolchain

    4–8 weeks

    Technologies

    JiraConfluence

    Be hands-on with Jira, Confluence and the rest of the target stack.

  4. 4. Practise IT Manager work in real conditions

    4–8 weeks

    Ship a portfolio project or take on IT Manager tasks at work.

  5. 5. Get certified and position yourself as a IT Manager

    4–8 weeks

    Technologies

    ITIL 4 StrategistPMPTOGAF 9 Foundation

    Update your CV and LinkedIn around IT Manager, then apply to target roles.

Alternative routes