Service Delivery Manager → IT Activity Manager

A realistic transition from Service Delivery Manager to IT Activity Manager: transferable skills, the gaps to close, a step-by-step learning plan and alternative routes. Estimated skill overlap 86%. Difficulty: Medium.

Difficulty: Medium5 stepsDuration: 9 to 13 monthsOverlap: 86%

Transition from Service Delivery Manager to IT Activity Manager.

Transferable skills

  • Activity / P&L management
  • Team leadership
  • Delivery performance
  • Financial management
  • Stakeholder management
  • Continuous improvement

Skills to learn

  • Resource planning

Step-by-step learning plan

  1. 1. Build on your Service Delivery Manager experience

    2–4 weeks

    Leverage

    • Activity / P&L management
    • Team leadership
    • Delivery performance
    • Financial management

    Map transferable skills — Activity / P&L management, Team leadership, Delivery performance — against what an IT Activity Manager needs.

  2. 2. Learn the core of the IT Activity Manager role

    6–10 weeks

    Learn

    • Resource planning

    Technologies

    JiraMS ProjectTableau

    Cover the biggest gaps first: Resource planning.

  3. 3. Get productive with the IT Activity Manager toolchain

    4–8 weeks

    Technologies

    JiraMS ProjectTableau

    Be hands-on with Jira, MS Project, Tableau and the rest of the target stack.

  4. 4. Practise IT Activity Manager work in real conditions

    4–8 weeks

    Ship a portfolio project or take on IT Activity Manager tasks at work.

  5. 5. Get certified and position yourself as a IT Activity Manager

    4–8 weeks

    Technologies

    ITIL 4 StrategistPMPPRINCE2 Practitioner

    Update your CV and LinkedIn around IT Activity Manager, then apply to target roles.

Alternative routes