Level 2 Support Engineer → Level 3 Support Engineer

Transferable skills

• Networking
• Log analysis
• ITIL

Skills to learn

• Deep debugging
• Scripting

Step-by-step learning plan

1. 1. Build on your Level 2 Support Engineer experience

   2–4 weeks

   Leverage

   • Networking
   • Log analysis
   • ITIL

   Map transferable skills — Networking, Log analysis, ITIL — against what a Level 3 Support Engineer needs.

2. 2. Close the partial gaps toward Level 3 Support Engineer

   3–6 weeks

   Improve

   • Linux & Windows Server
   • Root-cause analysis
   • Monitoring

   Raise Linux & Windows Server, Root-cause analysis, Monitoring to the level a Level 3 Support Engineer relies on.

3. 3. Learn the core of the Level 3 Support Engineer role

   6–10 weeks

   Learn

   • Deep debugging

   Technologies

   PythonSplunkDocker

   Cover the biggest gaps first: Deep debugging.

4. 4. Master advanced Level 3 Support Engineer skills

   6–10 weeks

   Learn

   • Scripting

   Handle the advanced topics: Scripting.

5. 5. Get productive with the Level 3 Support Engineer toolchain

   4–8 weeks

   Technologies

   PythonSplunkDocker

   Be hands-on with Python, Splunk, Docker and the rest of the target stack.

6. 6. Practise Level 3 Support Engineer work in real conditions

   4–8 weeks

   Ship a portfolio project or take on Level 3 Support Engineer tasks at work.

7. 7. Get certified and position yourself as a Level 3 Support Engineer

   4–8 weeks

   Technologies

   ITIL 4 SpecialistLPIC-2Microsoft AZ-800

   Update your CV and LinkedIn around Level 3 Support Engineer, then apply to target roles.

Alternative routes

• Technical Support Engineer → Level 3 Support Engineer